Unity Bank Launches Upgraded Unifi Mobile App for Enhanced Customer Experience

Retail lender, Unity Bank Plc, has launched an upgraded version of its mobile banking platform, Unifi, as part of ongoing efforts to improve customer experience on the bank’s digital banking platform. In a statement made available to The PUNCH on Tuesday, the bank said that the latest update, Unifi version 2.3, introduces a suite of improved features designed to enhance usability, security, and convenience for customers. Key upgrades include enhanced security protocols, expanded quick-action functionalities, improved bill payment options, and an updated Nigeria Quick Response feature to support faster and more secure QR code transactions. A key aspect of the upgrade builds on the bank’s continued investment in digital and security infrastructure, aimed at safeguarding customer data, ensuring secure payments and enabling safe, real-time transactions across channels. Speaking on the upgrade, Divisional Head, Retail, SME, Digital Banking & Fintech Partnerships at Unity Bank, Adenike Abimbola, said the improvements are built on the back of continuous interrogation of the platform to be more responsive to customer feedback received over time. She asserted, “Digital banking has become an integral part of everyday life, particularly for retail customers who expect speed, dependability, convenience, and security as standard. With the latest upgrade to Unifi, we are responding directly to these expectations by enhancing functionality, strengthening security, and simplifying key payment and transaction journeys. “Our goal is to ensure that customers can carry out their banking activities seamlessly, confidently, and without friction, anytime and anywhere.” Abimbola maintained that Unity Bank remained committed to the continuous improvement of its digital channels in line with evolving customer needs and emerging industry trends. “As mobile banking increasingly defines how people interact with financial services, Unifi is central to our strategy of delivering intuitive, reliable, and inclusive digital solutions. We will continue to invest in technology partnerships and platform enhancements that support financial inclusion, drive adoption, and improve overall customer experience,” she said. Originally introduced as part of Unity Bank’s strategic push to expand its retail footprint, particularly among young and digitally savvy customers, Unifi has grown into a core engine of the bank’s retail banking expansion. The platform plays a critical role in driving customer acquisition, deepening engagement, and reinforcing Unity Bank’s broader digital transformation agenda.